Fuck Best Buy Part 2

So I went in yesterday to see what the shit was up with my laptop. It had been 51 days since I dropped it off, so I was understandably angry going in...

I had plans on going in, letting the little fuckup kid at the counter call up my file and try to appologize, then asking for the manager and raising some serious hell. That's not how it went down at all though...

Upon arriving at the Geek Squad counter, the Geek in question was the manager. He asked if he could help me and was very friendly. I said that my problem was that my laptop had been in for almost two months and I hadn't once gotten a call about it's status. He was astounded. He litterally said, "WOW!! That is totally unnaceptable..." He pulled up my file and stood there reading it for a minute. When he finally finished reading my file, he told me that they had fixed it and it was apparently quite an ordeal. They replaced several things on it, the motherboard, the video card and a bunch of other stuff. I was very excited, but he told me that it's in transit and won't arrive till Saturday. While I wasn't overly happy about having to wait till Saturday for it, I was quite happy at the thought of it coming back to me and working!!

I left the store in good spirits. I was excited at the possibility of again having my laptop at my disposal.

Then I thought about what it was going to cost. He hadn't mentioned a price to me, but he had said something about me almost getting a brand new laptop for free. Apparently they have a policy that if they have your computer for 60 days or more, they just dispose of your old one an buy you a brand new one (of equal or greater ability). That thought is slightly disturbing because on Saturday when I go to pick it up, they will have had it for 56 days and they will probably want a shitload of money for it. If on the other hand, they'd fucked up a little more, it would have been their cost to eat.

When I arrived home, thinking the whole way there that I was going to have to essentially buy my laptop all over again, I read my agreement with them. It basically says that they will not do any work that exceeds the authorized amount printed on the accompanying reciept. If they decide to do any work in excess of that amount, they will attempt to contact the owner. If they are unable to contact the owner, they will return it to it's drop off place unrepaired.

My reciept says $0.00 and while I did authorize an $89 charge to back up my data (which I never recieved) I never authorized any charges over that, and was told several times that I would be quoted a price before any work was done.

I realise that when I go in they are going to try to fight me on it, or keep my laptop or something, so I'm ready for a fight. I'm going to take my father-in-law with me. He's the COO of a major investment firm in Vancouver. He'll raise enough shit that I'll be astounded if I have to pay anything at all.

Regardless, I'll post again with my results and costs....

-b